FAQ
Questions, Answered Straight
Honest answers about how we diagnose, why testing matters, and what you actually get. If your question is not here, call us and ask.
Answers
Common questions
- What does diagnostics first mean?
- It means we test to find the actual cause before recommending any part. You get photos, measurements, and readings, and you approve work based on evidence, not a guess.
- A code scan is free elsewhere. Why do you charge for diagnosis?
- A code names the system reporting a fault, not the failed part. Diagnosis is the testing that turns a code into a confirmed cause, which is what saves you from paying for the wrong part.
- Will you pressure me or use fear tactics?
- No. We show you the findings and let you decide, line by line. No pressure and no upsell.
- Do you back your work?
- Yes. Confirmed repairs are backed by our 36 month / 36,000 mile warranty on parts and labor, well beyond the 12 month / 12,000 mile coverage many shops offer, because we fix causes, not symptoms. Brake jobs have their own terms: pads and rotors (with or without a brake fluid flush) are backed 24 months / 24,000 miles, and a complete brake job that also includes calipers, brake hoses, and a brake fluid flush is backed 36 months / 36,000 miles.
- Where are you located and what are your hours?
- We are at 2014 12th St, Lynchburg, VA 24501, open Monday to Friday 9:00 AM to 5:30 PM. Call (434) 849-1445.
Ready for answers instead of guesses?
2014 12th St, Lynchburg, VA 24501 · Mon to Fri 9:00 AM to 5:30 PM